In regions where customers are quick to complain, and expectations are on the rise, operators must leverage advanced analytics to identify the true needs of their customer base, and go back to basics to ensure consistently positive network quality.
Well, do we have something for you!
In the customer analytics work stream on Day 2 of the CEM in Telecoms Global Summit, find out from Orange how to move from reactive to predictive customer experience management, and hear how True Corporation are leveraging the data from their loyalty programmes to gain rich insight into customer expectations. Plus, don’t miss the network experience work stream on Day 1 to discover how Bakcell bridge the gap between their network and customer service departments to deliver a seamless experience for customers.
And if you, like many of your peers, are transitioning to digital sales and service offerings, take advantage of sessions from Telkomsel and Vodacom in the dedicated Day 2 work stream surrounding how to develop simple self-service solutions that your customers will love, and ask your transformation questions to three Digital Directors in a dedicated panel discussion.
Oh and don’t forget about our Thames boat tour where you will finally relax with a glass of wine after a busy Day 1 in a truly international networking experience with some fantastic views of London.