The CX Network team spoke to senior decision makers at Verizon, Dimelo, net2phone and Smart East Africa to learn which CEM solutions and technologies they’re investing their money into over the next year.
Download the report to see what they said, or drop us an email at firstname.lastname@example.org and we can send you a copy.
Interested in partnering with the CEM in Telecoms Global Summit? View our 2020 CX Portfolio Business Development Pack, to learn about the sponsorship opportunities we offer, and how CEM Global can improve your ROI. Each conference offers an extensive range of sponsorship packages to help set you apart from the competition:
- Thought Leadership: Showcase your experiences and key differentiators
- Branding: Gain maximum exposure and prominence in a competitive market
- Networking: Maintain existing relationships and make new contacts
Download the Customer Experience Portfolio 2020 Business Development pack to discover who attends the conference, and how we can tailor bespoke sponsorship packages to your individual business needs >>
For more information please contact email@example.com or call +44 (0)207 036 930
Buying pattern analysis for customer experience management in telecomsTelecoms providers are behind the CX curve and their client churn rates stand as proof. Placing a clear focus on CX and putting the customer at the centre of the organisation is steadily becoming a hallmark of telecoms strategy, with many telecoms providers aiming to improve their customer experiences to aid customer retention.
In this eBook, we hear from a panel of telecoms customer experience experts to gain insight on how telecoms firms are investing into customer experience to achieve long-lasting business benefits. Our panel consists of 10 telecoms CX practitioners, comprised of six directors, one CEO, two heads of CX and one CX manager. Together, they have 42 years of experience in customer experience management.
Read the eBook to find out:
- Investment trends & challenges
- How billing can impact customer experience
- Channel integration plans
Plus case studies and expert insights from our panel of CX decision makers!
Take a look at the confirmed attendees so far for 2020.