Past Presentation Operationalising Cx For Measurable Success
Past Presentation: Operationalising CX for Measurable Success
This past presentation on Operationalising CX for Measurable Success was presented at CEM in Telecoms Global 2019 by,Claire de Selve, VP, Customer Experience & Digital at Orange.
The importance of having metrics that provide the
most accurate representation of your CX progress
cannot be overstated. So how to build intelligent metrics the soft way and drive
your CX program smoothly? We need to be able to
clearly operationalize CX ambitions, which will celebrate
Looking at different metrics: NPS? CSAT? CES? Or is AI going to lead the way with
new, more comprehensive intelligent metrics solutions?
Metrics to drive accountability at all levels
What about human metrics?
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