Additional Event Information

CEM in Telecoms Global Summit Event Brochure

CEM in Telecoms Global Summit Event Brochure

27th-29th January, 2020, Novotel West, London, UK 

The CEM in Telecoms Global Summit is back for its 15th year doing what we do best; bringing together the world’s leading CX Telecoms professionals to share best practice strategies to help the industry solve its greatest challenges. 

Download the brochure to find out what’s in store >> 

What’s new for 2020:

  • Looking at some of the challenges of CX digital investment and the strategies for building business case studies for executive buy-in. 
  • Exploring the impending influence of 5G and IoT and what the implications will be for how customers use data and their expectations of products and services. 
  • Bringing into focus questions around data ethics and compliancy and how this affects the delivery of personalized customer experience
  • Taking the narrative of AI, chatbots and personalization to the next level to enable you to better serve the digitally savvy consumer
  • Service Culture Transformation and CX Employee Development - how you can increase the efficiency of your CX employees and keep them digitally relevant with the tools they need 
GUIDE: How to exceed customers' expectations in 2019?

GUIDE: How to exceed customers' expectations in 2019?

In this white paper, you will find the best tips from customer experience experts who are among the most influential in providing advice and thought leadership to businesses.

Topics include:

  • How do you exceed what your customers expect of you?
  • How to develop a strong strategy for Customer Service?
  • Which areas are key to improving Customer Experience?
CEM Telecoms Global 2019 Attendee List

CEM Telecoms Global 2019 Attendee List

Download 2019 the attendee list to see who attended the CEM in Telecoms Global Summit last year.   


If you would like to receive the full attendee list via email please contact enquire@iqpc.co.uk or call +44 (0)207 036 1300