Additional Event Information

CEM in Telecoms Global Summit Agenda

CEM in Telecoms Global Summit Agenda

The 2021 agenda is currently in production, but while we focus on this take a look at the 2020 agenda to give you an idea of the high standard we aim to beat yet again in 2021! 

2020 was jam-packed with speakers, sessions, sponsors, workshops, awards and more! >> 


Winning tactics for CX vendor selection and evidencing ROI

Winning tactics for CX vendor selection and evidencing ROI

Once seen as a competitive advantage, CX is now evolving into a survival imperative which is especially applicable in the demanding world of telecoms. A world in which service provision is expected without interruption at any point and the customer experience is expected to be delivered seamlessly and intuitively.

It is easy for CX professionals to be overwhelmed when they seek support from CX solutions as they often find themselves surrounded by countless vendors offering “better, smarter and faster” solutions. CX Network has comprised this guide to help and advise telecoms firms on how to select the best CX vendors for their company and secure financial backing for their CX initiatives from stakeholders. 

Download the guide to receive advice on: 

  • Preparation
  • Buying criteria
  • Supplier assessments
  • Evidencing ROI for CX investments
CEM Global 2020 Attendee List: Explore Who Attends Our Annual Event

CEM Global 2020 Attendee List: Explore Who Attends Our Annual Event

Who You Can Meet at the CEM Global Summit

The CEM Global Summit is a renowned annual gathering within the industry for CX Telecoms professionals to:

  • Network with their global peers across 3 tailored conference days
  • Take a deep-dive into your most pressing and evolving challenges with our high quality agenda
  • Benchmark against your competitors to retain your leading position in the industry
  • Advance your strategy to drive a truly transformational CX vision for your organisation

Our community welcomes a truly global attendance, from both large and small organisations exploring challenges specific to them as well those shared amongst the industry. Reap the benefits of these unparalleled insights at the 2021 forum this January.

In the meantime, explore those attendee accounts and job titles that we previously welcomed for 2020 to get an idea of who you could be networking with you and learning from this year.

Benefits of Using a Self-Service Customer Care App

Benefits of Using a Self-Service Customer Care App

Learn how to increase revenue, decrease customer support cost and improve customer experience.
Past Presentation: Operationalising CX for Measurable Success

Past Presentation: Operationalising CX for Measurable Success

This past presentation on Operationalising CX for Measurable Success was presented at CEM in Telecoms Global 2019 by,Claire de Selve, VP, Customer Experience & Digital at Orange. 

The importance of having metrics that provide the most accurate representation of your CX progress cannot be overstated. So how to build intelligent metrics the soft way and drive your CX program smoothly? We need to be able to clearly operationalize CX ambitions, which will celebrate significant achievements.

  • Looking at different metrics: NPS? CSAT? CES? Or is AI going to lead the way with new, more comprehensive intelligent metrics solutions?
  • Metrics to drive accountability at all levels 
  • What about human metrics?
2021 Strategic Partnership Opportunities

2021 Strategic Partnership Opportunities

Grow your business with a captive audience of telecoms professionals who are looking to enhance customer satisfaction and retention.

If you are a CX solution provider and considering to attend CEM in Telecoms Global to make new business connections, then why not invest in making sure those on-site conversations count? As a 2021 sponsor, you can ensure your brand is at the forefront of your target market’s mind, at a time when they are most engaged to buy. What’s more exciting, by targeting your offering to one market such as telecoms, you and your team can refine your pitch to this audience’s specific needs, making each conversation more impactful

IQPC Virtual Events Media Kit

IQPC Virtual Events Media Kit

Grow your business with our enhanced content and networking opportunities online

For over 10 years IQPC’s digital team have been providing unique and premium content to our online communities to help expand business, learning and networking opportunities beyond just the physical events.


Through our vast online communities you are able to connect with other like-minded executives to help each other solve problems, share best practice and stay connected all year round. From large-scale online events, interactive discussion forums, webinars and our suite of bespoke, tailored solutions, we have the experience and resources to help your business overcome the challenges around market reach. Take a look for yourself; you'll see that our online communities are a great way of building relationships, generating fresh leads and maintaining a strong brand awareness