2020 Investment Trends eBook

2020 Investment Trends eBook

Buying pattern analysis for customer experience management in telecoms

Telecoms providers are behind the CX curve and their client churn rates stand as proof. Placing a clear focus on CX and putting the customer at the centre of the organisation is steadily becoming a hallmark of telecoms strategy, with many telecoms providers aiming to improve their customer experiences to aid customer retention.

In this eBook, we hear from a panel of telecoms customer experience experts to gain insight on how telecoms firms are investing into customer experience to achieve long-lasting business benefits. Our panel consists of 10 telecoms CX practitioners, comprised of six directors, one CEO, two heads of CX and one CX manager. Together, they have 42 years of experience in customer experience management.

Read the eBook to find out: 

  • Investment trends & challenges 
  • How billing can impact customer experience
  • Channel integration plans

Plus case studies and expert insights from our panel of CX decision makers! 

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