CEM in Telecoms Global Summit Event Brochure
27th-29th January, 2020, Novotel West, London, UK The CEM in Telecoms Global Summit is back for its 15th year doing what we do best; bringing together the world’s leading CX Telecoms professionals to share best practice strategies to help the industry solve its greatest challenges. ...
CEM Telecoms Global 2019 Attendee List
Download 2019 the attendee list to see who attended the CEM in Telecoms Global Summit last year. If you would like to receive the full attendee list via email please contact firstname.lastname@example.org or call +44 (0)207 036 1300
Telecoms CEM Investment Trends eBook: 2020
Buying pattern analysis for customer experience management in telecoms Telecoms providers are behind the CX curve and their client churn rates stand as proof. Placing a clear focus on CX and putting the customer at the centre of the organisation is steadily becoming a hallmark of telecoms strategy, with many...
Interactive Presentation: Digitalising Your Customer Touchpoints
Digital solutions now play an important role in the customer experience and many companies are currently investing in tools to further digitise their customer journey, through tech such as artificial intelligence, mobile apps and chatbots. This interactive presentation will take you through several key customer touchpoints and how each touchpoint...
Beyond the Frontline: Tackling customer experience at the heart of your organisation
In order for telecoms companies to provide a positive and reliable customer experience, changes are needed in both the underlying customer processes at the centre of an organisation and the way employees work on the frontline. Ahead of the CEM in Telecoms Global Summit 2019, CX Network caught up with...
GUIDE: How to exceed customers' expectations in 2019?
In this white paper, you will find the best tips from customer experience experts who are among the most influential in providing advice and thought leadership to businesses.Topics include:How do you exceed what your customers expect of you?How to develop a strong strategy for Customer Service?Which areas are key to...
Customer Experience Portfolio: Business Development Pack 2020
Interested in partnering with the CEM in Telecoms Global Summit? View our 2020 CX Portfolio Business Development Pack, to learn about the sponsorship opportunities we offer, and how CEM Global can improve your ROI. Each conference offers an extensive range of sponsorship packages to help set you apart from the...
2019 Attendee List - Who you can meet
Download 2019 the attendee list to see who attended the CEM in Telecoms Global Summit last year. If you would like to receive the full attendee list via email please contact email@example.com or call +44 (0)207 036 1300