27-29 January
Novotel London West, London, United Kingdom

Content Library

CEM in Telecoms Global Summit Event Brochure

27th-29th January, 2020, Novotel West, London, UK The CEM in Telecoms Global Summit is back for its 15th year doing what we do best; bringing together the world’s leading CX Telecoms professionals to share best practice strategies to help the industry solve its greatest challenges.  ...

Event Information

CEM Telecoms Global 2019 Attendee List

Download 2019 the attendee list to see who attended the CEM in Telecoms Global Summit last year.   If you would like to receive the full attendee list via email please contact enquire@iqpc.co.uk or call +44 (0)207 036 1300

Reports

Telecoms CEM Investment Trends eBook: 2020

Buying pattern analysis for customer experience management in telecoms Telecoms providers are behind the CX curve and their client churn rates stand as proof. Placing a clear focus on CX and putting the customer at the centre of the organisation is steadily becoming a hallmark of telecoms strategy, with many...

Telecoms CEM Investment Trends eBook: 2019

In this report we look at the current investment priorities of a group of telecoms CX influence's as well as the 12 months ahead. Use the findings for insight on where the industry is heading so you can benchmark the results against your own progress and plan your CX strategies...

Exclusive Content

Winning tactics for CX vendor selection and evidencing ROI

Once seen as a competitive advantage, CX is now evolving into a survival imperative which is especially applicable in the demanding world of telecoms. A world in which service provision is expected without interruption at any point and the customer experience is expected to be delivered seamlessly and intuitively.It is...

Applying and Integrating Customer Experience in Telecoms

To stay relevant in today’s saturated telecoms market, operators are looking towards customer experience (CX) as a key differentiator. Through CX initiatives, telecoms operators stand to push back against the rampant churn that has characterised the telecoms sector over the past decade, by shifting the onus from customer acquisition to...

Past Presentation: Operationalising CX for Measurable Success

This past presentation on Operationalising CX for Measurable Success was presented at CEM in Telecoms Global 2019 by,Claire de Selve, VP, Customer Experience & Digital at Orange. The importance of having metrics that provide the most accurate representation of your CX progress cannot be overstated. So how to build intelligent metrics the...

Interactive Presentation: Digitalising Your Customer Touchpoints

Digital solutions now play an important role in the customer experience and many companies are currently investing in tools to further digitise their customer journey, through tech such as artificial intelligence, mobile apps and chatbots. This interactive presentation will take you through several key customer touchpoints and how each touchpoint...

Beyond the Frontline: Tackling customer experience at the heart of your organisation

In order for telecoms companies to provide a positive and reliable customer experience, changes are needed in both the underlying customer processes at the centre of an organisation and the way employees work on the frontline. Ahead of the CEM in Telecoms Global Summit 2019, CX Network caught up with...

GUIDE: How to exceed customers' expectations in 2019?

In this white paper, you will find the best tips from customer experience experts who are among the most influential in providing advice and thought leadership to businesses.Topics include:How do you exceed what your customers expect of you?How to develop a strong strategy for Customer Service?Which areas are key to...

Sponsorship Information

Customer Experience Portfolio: Business Development Pack 2020

Interested in partnering with the CEM in Telecoms Global Summit? View our 2020 CX Portfolio Business Development Pack, to learn about the sponsorship opportunities we offer, and how CEM Global can improve your ROI. Each conference offers an extensive range of sponsorship packages to help set you apart from the...

2019 Attendee List - Who you can meet

Download 2019 the attendee list to see who attended the CEM in Telecoms Global Summit last year.   If you would like to receive the full attendee list via email please contact partner@iqpc.co.uk or call +44 (0)207 036 1300