28 - 30 January, 2020
Novotel London West, London, United Kingdom

Resource Centre

CEM in Telecoms Global Summit Agenda

28th-30th January, London, UK Not long now until the 2020 agenda is released...We are still in the process of putting together an awesome programme for you and your fellow pe ...

Featured Download

Customer Experience Portfolio: Business Development Pack 2019

Interested in partnering with the CEM Global Summit? View our 2019 CX Portfolio Business Development Pack, to learn about the sponsorship opportunities we offer, and how CEM Global can improve your ROI.

Telecoms CEM Investment Trends eBook

In this report we look at the current investment priorities of a group of telecoms CX influencers as well as the 12 months ahead. Use the findings for insight on where the industry is heading so you can benchmark the results against your own progress and plan your CX strategies accordingly.

Interactive Presentation: Digitalising Your Customer Touchpoints

Digital solutions now play an important role in the customer experience and many companies are currently investing in tools to further digitise their customer journey, through tech such as artificial intelligence, mobile apps and chatbots. This interactive presentation will take you through sever ...

Beyond the Frontline: Tackling customer experience at the heart of your organisation

In order for telecoms companies to provide a positive and reliable customer experience, changes are needed in both the underlying customer processes at the centre of an organisation and the way employees work on the frontline. Ahead of the CEM in Telecoms Global Summit 2019, CX Network caught up ...

CEM in Telecoms Investment Report

Customer Experience Management in Telecoms Global Investment ReportWe are in the age of the customer. The acceleration of technological advancements have made customer experiences faster, more efficient and more memorable – and this has driven a  change in customer behaviours and expectati ...

GUIDE: How to exceed customers' expectations in 2019?

In this white paper, you will find the best tips from customer experience experts who are among the most influential in providing advice and thought leadership to businesses.Topics include:How do you exceed what your customers expect of you?How to develop a strong ...