Are you returning this year? You do not want to miss the flagship Customer Experience in Telecoms Global, 29th-31st January 2019, London! And here's why...
- Refine your CX strategy to achieve the highest returns, learning from case studies and in depth discussions from 30+ operators
- Provide proactive personalised service by listening to your customers through big and small data
- Take customer engagement to the next level and reduce customer effort by implementing intelligent solutions
- Consolidate customer focus culture within your organisation by aligning the different stakeholders to the common goal
Do not miss the opportunity to join our expert practitioners, learn from tangible case studies and discover how to improve your CX and generate revenue with our three streams:
Products & Services
Delve deeper in to what you are offering your customers and how you position it.
You will cover topics, such as re- imagining the customer service model, utilising chatbots to build customer relationships, using retail as a CX opportunity, network innovation and IoT implications.
Optimise processes to deliver on the promises you make to your customers.
You will cover: contact centre transformation, high touch CX, utilising VoC and intelligent customer insight for personalisation, operationalising CX and agile delivery and omni-channel architecture.
Maximise potential in customer facing employees and take advantage of the human factor in CX.
This stream will look at customer centric culture as a competitive advantage, employee engagement and frontline delivery, fostering talent and innovation spirit to drive long-lasting experience improvement.
Gather insights from leading global telecom CX pioneers, including:
Chief Customer Officer
Retail Business Optimisation Lead
Chief Experience Officer
Head of Digital Innovation & Applications
VP, Customer Experience & Digital Evolution
Managing Director & Business Psychology Consultant