Are you returning this year? You do not want to miss the flagship Customer Experience in Telecoms Global, 29th-31st January 2019, London! And here's why...
- Refine your CX strategy to achieve the highest returns, learning from case studies and in depth discussions from 30+ operators
- Provide proactive personalised service by listening to your customers through big and small data
- Take customer engagement to the next level and reduce customer effort by implementing intelligent solutions
- Consolidate customer focus culture within your organisation by aligning the different stakeholders to the common goal
Do not miss the opportunity to join our expert practitioners, learn from tangible case studies and discover how to improve your CX and generate revenue with our three streams:
Products & Services
Delve deeper in to what you are offering your customers and how you position it.
You will cover topics, such as re- imagining the customer service model, utilising chatbots to build customer relationships, using retail as a CX opportunity, network innovation and IoT implications.
Optimise processes to deliver on the promises you make to your customers.
You will cover: contact centre transformation, high touch CX, utilising VoC and intelligent customer insight for personalisation, operationalising CX and agile delivery and omni-channel architecture.
Maximise potential in customer facing employees and take advantage of the human factor in CX.
This stream will look at customer centric culture as a competitive advantage, employee engagement and frontline delivery, fostering talent and innovation spirit to drive long-lasting experience improvement.
Gather insights from leading global telecom CX pioneers, including:
Chief Customer Officer
Technology Digital Incubator
Chief Strategy Officer
Retail Business Optimisation Lead
SVP of Headset Leasing and Insurance
Group Director of Digital
Head of Enterprise CX
VP – Quality, Customer Insights & Analytics
Head of Customer Experience
Chief Customer Service & Experience Officer
Celcom Axiata Berhad
Director, Care Frontline Readiness
Head of Customer and Sales Experience, Enterprise
Chief Experience Officer
Technology Strategy & Innovation Director
SVP, Customer Service Operations
Director Service Offering, Telia Inmics-Nebula
Group Chief Planning & Digital Officer
Sri Lanka Telecom
Head of Digital Innovation & Applications
Director Digital Business
VP, Customer Care Solutions
Chief Customer Officer & Interim CEO Full Fibre
VP Global Sales
Senior CEM Consultant, Global Services
Head of Business Development
Director, Customer Experience Management
Head of Customer Experience & Digital Evolution
Director of Operations & Customer Experience
Managing Director & Business Psychology Consultant
Head of Customer Experience Transformation & People Development
Dialog Axiata Plc