CEM Global: Virtual Interactive Discussion Groups


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Telecoms operators have witnessed huge levels of disruption during this unprecedented time, with technological, social, economic and healthcare concerns hitting all businesses across continents. As business leaders struggle to determine a response to this global pandemic, sharing ideas, finding reassurance and learning from one another to drive the most effective response across the industry.

The CEM in Telecoms Virtual Interactive Discussion Group Series will be bringing communities together to learn from one another, debate the changing role of CX in Telecoms, and find ways forward in this time of unprecedented disruption and change.

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Moderated by industry leaders, these high-level and focused conversations with provide unrivaled insights and thought-provoking ideas to drive true innovation and crisis management amongst the industry. We have two high level discussion groups that will cover the following topics:

- HAS THE COVID-19 CRISIS HIGHLIGHTED THE GROWING NEED FOR MORE VARIANCE IN CUSTOMER TOUCH-POINTS, ESPECIALLY AUTOMATED OPTIONS SUCH AS SELF-SERVICE AND CHATBOTS?

- TRANSITIONING FROM DATA-DRIVEN TO INTELLIGENCE-DRIVEN: HOW DO WE APPLY CUSTOMER BEHAVIOUR TO DELIVER A BETTER CUSTOMER EXPERIENCE?

REQUEST AN INVITATION TO ATTEND

The Virtual Interactive Discussion Group is an invitation only event. We qualify all attendees on job function and strategic responsibility to ensure like-minded professionals can meet and engage in meaningful conversations.

For more information on how to attend, download the agenda or get in touch below.

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Offer a solution?

If you are a solution provider and want to join the conversation, then why not host a one of the VIDGs as a sponsor? This is a unique opportunity to understand your customers pain points and present your solution to their challenges. To learn more, please get in touch below or email partner@iqpc.co.uk

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