The CEM Global Telecom Awards will take place on the evening of the 28th of January 2020 as part of the CEM in Telecoms Global Summit. Highlighting the industries best achievements over the last 12 months, the CEM Global Telecom Awards will provide the perfect backdrop to celebrate, network and enjoy a relaxed evening with your international peers.

We are pleased to announce our award finalists:

Best-in-class Example of ROI

  • XL Axiata
  • UPC

Best-in-class Employee Engagement Programme

  • T-Mobile
  • Sure International

Best-in-class Personalisation Case Study

  • Hrvatski
  • Mightycall

Best-in-class Customer Engagement Tool

  • Telefonica
  • PTCL

Best-in-class use of AI within CX

  • UPC
  • Vodafone Germany

CEM in Telecoms Annual Improvement Award

  • TIM
  • STC

Judging Panel

  • Tim Verouden, Senior Vice President - Products and Marketing, Telenor
  • Sadia Khuram, Chief CX Officer, Jazz
  • Frederic Duval, VP, Customer Experience, Digital & Strategy, Orange International Carriers
  • Regina Urbani, Director Digital Business, Sunrise Communications
  • Jonathan Haasl, Director, B2B Customer Value Propositions, Telenet
  • Chanice Henry, Editor-in-Chief, CX Network
  • Branimir Spajic, Director, Customer Experience Management, Hrvatski Telekom
  • Chen Sai Wo, Derek, PCCWHKT Assistant Vice President, Customer Service, HKT
  • Kiu Ki Tung, Keith, Principal CEM/SOC Consultant, Global Services, Huawei Technologies Co., Ltd.

How to submit your nomination:

Download the submission pack here (includes details around both the application guidelines and judging criteria), then email your application form (available here) to

Please note that entries from solution providers in this market will not be accepted into any of the categories; however we strongly suggest you encourage your clients to enter.

Awards ceremony sponsored by: