Will is an award-winning consultant with over 25 years of retail and telecom experience. With industry experience in over 60 countries, Will intimately understands current trends and pressures and how to execute a modern telecom experience. Will brings a willingness to help to anyone, anywhere, anytime understand what Maplewave can do to improve their customer experience.
COVID-19 has changed everything - that means telcos must change everything too. Faced with evolving consumer preferences, new retail pressures, and the need to quickly expand their digital presence, telcos must go back to the drawing board and re-imagine their channel strategy.