COVID-19 has changed everything - that means telcos must change everything too. Faced with evolving consumer preferences, new retail pressures, and the need to quickly expand their digital presence, telcos must go back to the drawing board and re-imagine their channel strategy.

• The four types of pandemic shoppers and how to serve them
• Which channels you need this year, and the ones you don’t
• Finding savings and efficiencies to fund your new channel strategy
• Four digital solutions you should invest in this year
• Creating a compelling retail experience under challenging circumstances
• Two important sources of new revenue
• How platforms make it all possible