Nirali Patel

Director of Data & Analytics Openreach

Nirali Patel is the Chief Data Officer at AXA PPP where she is transforming the company to become truly data-driven. She is responsible for developing and executing an enterprise-wide strategy for managing and leveraging AXA PPP’s structured and unstructured data assets. Her scope includes Data Governance (including GDPR), Data Architecture, Data Quality Management, Decision Science and Advanced Analytics, and Information Lifecycle Management. One of her responsibilities is driving the adoption of “Big Data” analytics to provide valuable business insight, which can translate directly to increased revenue, enhanced client engagement and satisfaction, reduced risk, and better health management for their members.

Nirali’s background includes over 15 years’ experience as a consultant and thought leader in Enterprise Data Management & Big Data, including data warehousing, business intelligence, data science, data governance, master & reference data management, data architecture, data integration and metadata management. She has held several management positions related to data and analytics across the healthcare market, and manages to bring governance and innovation together. She is a frequent speaker on big data, BI & Analytics events.

Conference Day One - 19 January, 2021 (Timings in GMT)

Tuesday, January 19th, 2021

13:10 PANEL DISCUSSION: DRIVING CX INITIATIVES THROUGH AI AND ANALYTICS

  • How great a role should data play in a transformation strategy? 
  • What competitive advantages can be leveraged by establishing an ‘analytics-first’ culture and how can AI and intelligent automation help us accomplish this?
  • What issues are operators facing in regards to customer data regulations and what strategies can be implemented to compliantly communicate with customers?
  • With the emergence of 5G, IoT and AI, what do we predict for the future of telecoms and how it will impact the customer?

Check out the incredible speaker line-up to see who will be joining Nirali.

Download The Latest Agenda