Mila Milenković

Head of Digital Innovation & Applications Telekom Srbja

Mila Milenkovic is the head of the Digital Innovations and Applications Department, working on partnership program within Telekom Srbija aiming to develop a range of different future proof services such as IoT/M2M services, applications, cloud services, OTT services that are adding value to core communication products and services for the customer. This role includes scouting and negotiation with partnering companies, considering new revenue stream opportunities and new business model development. The major goal of the partnering ecosystem is bringing innovation to the portfolio of the end user through B2B and B2B2C arrangements and supporting strategic projects focusing both on new product and new business development. 

Successfully negotiated and closed, several projects in the public sector together with partners such as Video surveillance for towns, Mobile insurance and Back to school projects for the residential customers, Business cooperation with investors of the new buildings and different other projects. Recently started focusing more on supporting the startup community and developing partnerships with startup companies based on mobile payments system of Telekom Srbija, especially DCB – Direct Carrier Billing which includes also business cooperation with Google and merchants and partners in the mobile payment area.

Mila graduated from the faculty of Electrical Engineering, University of Belgrade. She also finished course Executive MBA HEC Paris/Faculty of Economics, University of Belgrade and holds Executive Master degree. Since December 2018 she holds PhD degree in Innovation and management area.

Conference Day One - 19 January, 2021 (Timings in GMT)

Tuesday, January 19th, 2021


Exceeding customer expectations is what provides the wow factor. While digitally-born companies have established that standard, they’ve made it all the more difficult for Telco’s to match, let alone exceed it. But the strategic question for Telco’s continues to be ‘what’s the next growth engine?’ Diversifying the Telco value proposition beyond voice and data services is essential, but understanding where to diversify and how to deliver value in typically unfamiliar territory is informed by what customers want. A good understanding of customer needs guides us on choosing the big bets; and a good understanding of their expectations maximises the chances of success.

  • Reinventing the telco customer experience: what does it mean to be a digital operator?
  • How is innovation and disruptive technology shaping what our customers really want?
  • How confident are we of matching and exceeding customer demand?
  • Are our delivery structures customer-friendly?

Check out the incredible speaker line-up to see who will be joining Mila.

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