Gareth Powell

Insight & Analytics Director TalkTalk

Conference Day One - 19 January, 2021 (Timings in GMT)

Tuesday, January 19th, 2021

11:30 A DATA-DRIVEN CULTURE: EMBRACING THE USE OF DATA IN CX TRANSFORMATION

  • What do we mean by a data-driven culture and what does this look like in practice?
  • What can a data-led strategy show us about how to reduce churn and improve customer loyalty?
  • How can we create new revenue streams and diversify telco value propositions by integrating data and additional service offerings based on customer demands?

Check out the incredible speaker line-up to see who will be joining Gareth.

Download The Latest Agenda