In the midst of evolving customer expectations and technological advances, this year's CEM Global Summit offers a unique platform where the telecoms industry can meet and begin to tackle these issues head on, by engaging with the latest innovations available which will have the potential to completely streamline and transform every aspect of interaction they have with their customers.

The CX Network had the opportunity to interview Huawei Technologies Co., Ltd. who offers expert insights into how to transform your operating model using digital solutions to attract new customers, while better serving your existing customer base.

Download the full interview for exclusive insights into the key issues around CX transformation, as well as providing very useful strategies around making the business case for digital transformation, CX development and, overall, creating synergy between all internal functions, to ensure that there is a truly level playing field with the entire CX vision of your organisation.

Other key benefits to downloading the interview

• Exploring the biggest disruptors in the CX space over the next 10 years
• Evaluating which tech trend will be most beneficial to the future of your CX programme
• In today’s 5G era, understanding how to evolve your operation transformation, from a technology and organisation perspective, to meet consumer CX needs and monetisation