19 - 20 November, 2019
Shanghai, China
Will Yan 严玮, Director of Quality & Customer Experience at Citibank China
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Will Yan 严玮

Director of Quality & Customer Experience
Citibank China

Post Conference Workshops

Thursday, November 22nd, 2018

1:00 PM Workshop II: Leading Customer-Centric Culture Transformation across the Organisation

·         Demonstrating the value of a customer-centric transformation
·         How to influence customer-centric change across individuals, teams, business units and offices
·         Empowering internal stakeholders and nurturing champions for successful change transformation

Check out the incredible speaker line-up to see who will be joining Will Yan.

Download The Latest Agenda