Weilun Feng, formerly worked in top tier
consulting firm specialized in technology/internet/digital strategy planning
and execution in North American Region. The current Head of Customer Experience
Strategy at Didi Chuxing, directing Experience Strategy and Planning, Global
Experience, Experience Supervision, and Experience Corporate Culture. He
architects Didi CX management frameworks and measurement structure(especially NPS,
CPO, and key business experience metrics) not only for the various existing
Didi business units, but global and regional operations with different culture
and competition landscape as well. Also initiating and managing CX optimization
and customer growth projects cross corporate functions by corporate culture and
Check out the incredible speaker line-up to see who will be joining Weilun.
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