19 - 20 November, 2019
Shanghai, China
Vivian Yeh | 叶心薇, VP - Marketing | 营销副总裁 at Accor China | 雅高集团

Vivian Yeh | 叶心薇

VP - Marketing | 营销副总裁
Accor China | 雅高集团

Check out the incredible speaker line-up to see who will be joining Vivian.

Download The Latest Agenda

Agenda Day 1 峰会第一天

Monday, November 19th, 2018

2:15 PM PANEL: Enhancing Customer and Brand Loyalty in China – New Age, New Rules? 专题研讨: 加强中国的客户和品牌忠诚度——新时代,新规则?

·         Evaluating the changing drivers of loyalty and customer satisfaction for different customer groups
·         Investing in effective customer and brand engagement tools to nurture, retain and convert
·         Creating moments that matter to enhance customer stickiness and generate ROI