19 - 20 November, 2019
Shanghai, China
Shawn Wang 王学武, Founder & Head of Data Labs  数据实验室负责人 at China Eastern Airlines 东方航空
China Eastern Airlines 东方航空 Logo

Shawn Wang 王学武


Founder & Head of Data Labs 数据实验室负责人
China Eastern Airlines 东方航空

Agenda Day 2

Wednesday, November 21st, 2018


9:15 AM The Modern Rules of Customer Relationship Management: A Data-Driven Approach to Unlocking Customer Insights 客户关系管理的现代规则:数据驱动方法开启客户的洞察力

·         Analysing customer data and segments to drive product and service differentiation
·         Maximising customer loyalty and retention with hyper-personalisation
·         Empowering customer experience decisions with advanced insights

Check out the incredible speaker line-up to see who will be joining Shawn.

Download The Latest Agenda