19 - 20 November, 2019
Shanghai, China
Russell Ballard, Customer Experience Director | 客户体验总监 at AXA Insurance |安盛保险

Russell Ballard

Customer Experience Director | 客户体验总监
AXA Insurance |安盛保险

Check out the incredible speaker line-up to see who will be joining Russell.

Download The Latest Agenda

Agenda Day 2 峰会第二天

Wednesday, November 20th, 2019

9:15 AM PANEL: Harnessing Cognitive Capabilities to Strengthen Customer Engagement and Loyalty 专题研讨: 利用认知能力交付非凡的客户体验

·         Leveraging the power of cognitive to shape customer experience programs
·         Evaluating practical applications of AI and machine learning in customer experience management
·         Gaining real-time insights to influence and impact operational performance and service outcomes