19 - 20 November, 2019
Shanghai, China
Ravel Lai | 黎柏豪, Chief Digital Officer | 首席數碼總監 at Dah Chong Hong Holdings Limited | 大昌行集團

Ravel Lai | 黎柏豪

Chief Digital Officer | 首席數碼總監
Dah Chong Hong Holdings Limited | 大昌行集團

Check out the incredible speaker line-up to see who will be joining Ravel.

Download The Latest Agenda

Agenda Day 1 峰会第一天

Monday, November 19th, 2018

9:00 AM PANEL: Reimagining and Empowering the Delivery of Customer Experience in the Digital Age 专题研讨:在数字时代重塑和赋能客户体验的交付

·         Keeping pace with changing customer expectations and setting new customer experience standards in China
·         Making the shift towards customer-centricity with strategic investments in people, process and technology
·         Implementing effective customer-focused strategies to deliver greater customer value and business growth