19 - 20 November, 2019
Shanghai, China

Raphael Hu 胡英杰

Senior Director of Big Data Analytics | General Manager of Customer Experience Department 大数据分析高级总监|客户 体验部总经理
Ping An Insurance (Group) Company of China Ltd | Ping An Property & Casualty Insurance 中国平安保险(集团)有限 公司平安财产保险

Agenda Day 2

Wednesday, November 21st, 2018

9:45 AM PANEL: Harnessing Cognitive Intelligence to Drive Customer Interaction and Engagement 专题讨论:利用认知智能推动客户交互和参与

·         Putting cognitive AI at the centre of your customer experience roadmap
·         Moving beyond transactional to proactive customer engagement with AI and chatbots
·         Overcoming implementation challenges and driving enterprise wide adoption

Check out the incredible speaker line-up to see who will be joining Raphael.

Download The Latest Agenda