19 - 20 November, 2019
Shanghai, China
May Zhang | 张玉梅, Chief Customer Officer |首席客户官 at Metlife | 中美联泰大都会人寿保险有限公司

May Zhang | 张玉梅

Chief Customer Officer |首席客户官
Metlife | 中美联泰大都会人寿保险有限公司

Check out the incredible speaker line-up to see who will be joining May.

Download The Latest Agenda

Agenda Day 2 峰会第二天

Wednesday, November 20th, 2019

9:15 AM PANEL: Harnessing Cognitive Capabilities to Strengthen Customer Engagement and Loyalty 专题研讨: 利用认知能力交付非凡的客户体验

·         Leveraging the power of cognitive to shape customer experience programs
·         Evaluating practical applications of AI and machine learning in customer experience management
·         Gaining real-time insights to influence and impact operational performance and service outcomes