19 - 20 November, 2019
Shanghai, China

Kaiya Liu 刘开亚

Chief Consumer Journey Officer 首席消费者体验官
BSH Home Appliances Group 博西家用电器(中国)有限公司

Agenda Day 1

Tuesday, November 20th, 2018

9:15 AM CXO PANEL: Leveraging Customer Experience a Business Strategy to Drive Business Profitability 专题讨论:利用客户体验作为业务战略,提高业务盈利能力

  • Aligning business goals with customer experience objectives to drive desired business outcomes
  • Defining the economics of customer experience and getting buy-in from business stakeholders
  • Investing in the right people, process and technology to reap the full benefits of customer experience

  • 业务目标与客户体验目标保持一致,推动期望的业务成果
  • 定义客户体验的经济意义,获得业务利益相关方的认可
  • 投资合适的人员、流程和技术,获得客户体验的全部好处

Check out the incredible speaker line-up to see who will be joining Kaiya.

Download The Latest Agenda