19 - 20 November, 2019
Shanghai, China
Kaiya Liu 刘开亚, Chief Consumer Journey Officer 首席消费者体验官 at BSH Home Appliances Group 博西家用电器(中国)有限公司
BSH Home Appliances Group 博西家用电器(中国)有限公司 Logo

Kaiya Liu 刘开亚


Chief Consumer Journey Officer 首席消费者体验官
BSH Home Appliances Group 博西家用电器(中国)有限公司

Agenda Day 1

Tuesday, November 20th, 2018


9:15 AM CXO PANEL: Leveraging Customer Experience a Business Strategy to Drive Business Profitability 专题讨论:利用客户体验作为业务战略,提高业务盈利能力

  • Aligning business goals with customer experience objectives to drive desired business outcomes
  • Defining the economics of customer experience and getting buy-in from business stakeholders
  • Investing in the right people, process and technology to reap the full benefits of customer experience

  • 业务目标与客户体验目标保持一致,推动期望的业务成果
  • 定义客户体验的经济意义,获得业务利益相关方的认可
  • 投资合适的人员、流程和技术,获得客户体验的全部好处

Check out the incredible speaker line-up to see who will be joining Kaiya.

Download The Latest Agenda