19 - 20 November, 2019
Shanghai, China
Jacky He | 何骏杰, AI & Automation Lead 人工智能与自动化主管 at Mars Global Service 玛氏全球共享服务中心

Jacky He | 何骏杰


AI & Automation Lead 人工智能与自动化主管
Mars Global Service 玛氏全球共享服务中心

Check out the incredible speaker line-up to see who will be joining Jacky.

Download The Latest Agenda

Agenda Day 2 峰会第二天v

Wednesday, November 20th, 2019


Post Summit Workshops | THURSDAY


1:00 PM Workshop D: Digitising Processes and Operations to Improve Customer Journeys 实现流程和业务操作数字化,改善客户体验

·         Developing a customer-centric digitisation roadmap
·         Evaluating what to digitise and automate for agile operations and service delivery
·         Streamlining customer processes for greater customer convenience and satisfaction along the customer journey
·         Realising the real value of digitisation in customer experience management
制订以客户为中心的数字化路线图
评估实现敏捷运维和服务交付所需的数字化和自动化工作
简化客户流程,为客户体验提供更多客户便利和满意度
实现客户体验管理中数字化的实际价值