Customer Experience Director & Operations Asia Pacific 亚太地区客户体验与运 营总监 Meliá Hotel International 梅利亚国际酒店集团
A skilled and goal-driven Customer Strategy and Guest Experience
professional with over 15 years of hotel operations’ acumen and a passion for
positioning the costumer at the center of strategic decisions.
Currently based in Shanghai, focuses on guest’s insights and innovation,
leading a team across Asia-Pacific region to drive sustainable success by
empowering cross-functional collaboration, empathy, project management and
Employee Experience as a game-changer requirement for an outstanding Guest
Experience. A strong believer that the very reputation of a Company is reliant
upon the service that employees provide to clients, Miss Garcia-Pastor inspires
Asian peers, hotel and regional colleagues through training, brand-partnerships
and CSR initiatives’
Check out the incredible speaker line-up to see who will be joining Eugenia.
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