19 - 20 November, 2019
Shanghai, China
Eugenia Garcia Pastor, Customer Experience Director & Operations Asia Pacific 亚太地区客户体验与运 营总监 at Meliá Hotel International 梅利亚国际酒店集团
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Eugenia Garcia Pastor


Customer Experience Director & Operations Asia Pacific 亚太地区客户体验与运 营总监
Meliá Hotel International 梅利亚国际酒店集团

Agenda Day 1

Tuesday, November 20th, 2018


2:00 PM PANEL: Omni-Channel Integration to Orchestrate High Value Customer Experience 专题讨论:全渠道集成,协调高价值客户体验

·         The importance of end-to-end customer visibility for an effective omni-channel strategy
·         Identifying and bridging customer interaction gaps across online and offline platforms
  • How to achieve true omni-channel relevance and customer experience

Check out the incredible speaker line-up to see who will be joining Eugenia.

Download The Latest Agenda