Eugenia Garcia Pastor (Past Speaker)

A skilled and goal-driven Customer Strategy and Guest Experience professional with over 15 years of hotel operations’ acumen and a passion for positioning the costumer at the center of strategic decisions.

Currently based in Shanghai, focuses on guest’s insights and innovation, leading a team across Asia-Pacific region to drive sustainable success by empowering cross-functional collaboration, empathy, project management and Employee Experience as a game-changer requirement for an outstanding Guest Experience. A strong believer that the very reputation of a Company is reliant upon the service that employees provide to clients, Miss Garcia-Pastor inspires Asian peers, hotel and regional colleagues through training, brand-partnerships and CSR initiatives’