Elyse Li 李韵思

Head of Customer Happiness Greater China 大中华区客户满意总监
AirAsia 亞洲航空

Ms Elyse Li, who is the founder of AirAsia Customer Happiness Department in Greater China. She started her venture in AirAsia from 2014, built up the customer care operation across China region, as well as developed the relations with regulators. In 2018, she was successfully set up 24/7 Wechat customer service with AI function, which is the one of the prior of foreign airlines in China, to save cost and extraordinary enhance the customer experience.

Before AIirAsia, Elyse was the PIC of AirFrance Customer Relations Department for greater China for 8 years.

Check out the incredible speaker line-up to see who will be joining Elyse.

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Agenda Day 2 峰会第二天

Wednesday, November 20th, 2019

3:45 PM AirAsia Fun and Customer Experience in China: Amplifying Social Customer Engagement and Experience 利用成功的社交媒体战略，扩大客户和品牌的推广

· Building an effective 24/7 customer service on WeChat

· Optimising customer interactions with effective social media monitoring and listening tools

· Creating value from social channels to nurture customer and brand loyalty