Download Your Guide - The Official Brochure of 3rd Annual Customer Experience China Summit

China is Ready for Customer Experience – Are You?

3rd Customer Experience China Summit 2018 (20-21 November, Shanghai) is the only event in China focusing on how organisations can design, implement and deliver best-in-class CEM strategies.

Highlights for 2018 include:

  • 20+ customer experience leaders from Dalian Wanda, Moleskine, Pfizer, Ping An, China Eastern Airlines, Volkswagen Group and more;

  • 6 unique streams: demonstrating real ROI of CX, bridging CX gaps, channel management, new age technology and innovation, brand experience & loyalty, CX measurement;
  • 6 Industry round-table sessions: Banking, Insurance, Pharmaceuticals & Healthcare, Hospitality & Travel, Retail and E-commerce, and Manufacturing;
  • Site Tour & Focus Group Discussions at PwC Experience Centre


Complete the form and download the agenda for a full speaker list, agenda sessions, and conference highlights.


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