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The summit will be held on 19-20 November 2019 in Shanghai. 

2019 Event features:

1. Unbeatable case studies from – Didi Chuxing, JD.com, Sanofi,  Sunshine Insurance Group, GAP , Dah Chong Hong and more
2. 12 Interactive discussion groups focused on: “Customer Care Management”, “CX & Marketing” and “Customer Operational Excellence”
3. More than 30 speakers from Dalian Wanda Group, Nestlé Nespresso SA, BSH China, Ctrip , Maersk China, etc. 

See you who you could meet at the 3RD Annual Customer Experience China Summit!

第四届客户体验中国峰会将于2019年11月19日至20日在上海举行。2019年活动亮点：

1. 独家的案例研究， 包括京东，赛诺菲，阳光保险集团，GAP，大昌行集团等企业
   
2. 12个互动讨论小组，焦点主题包括“客户关怀管理”，“客户体验&营销”和“客户运营卓越”
   
3. 来自星巴克，大连万达集团，雀巢，BSH中国，携程，马士基中国等公司的30多位演讲嘉宾

Getting customer experience right can be exhausting. The market is fluid and ever-changing with customers being more demanding. But successful customer experience can lead to additional revenue as customers return and transition to brand advocates. Whilst there are many aspects to building fantastic customer experience, we’ve picked three key areas of investment for your strategy as well as some ideas for implementation.