Strengthening  CX Framework and Digital Capabilities to Win Over New-Age Customers

How Can Organisations Structure an Effective Customer Experience Management Strategy in China?

Returning for a 4th year, the annual Customer Experience (CX) Management China Summit is the only event in China focusing on how organisations can design, implement and deliver best-in-class  CX strategies to engage next-generation consumers and unlock business value.

Join senior leaders across industries in China this November and find out how you can embed and operationalise CX as a strategic business tool in your organisation.

中国客户体验（CX）峰会设立于2016年，由众多客户体验管理者联袂打造的思想盛会，是中国唯一一个关注组织如何设计，实施和提供一流的CX战略并释放业务价值的活动。峰会致力于汇聚和分享更多互联网+的时代的商业智慧，持续探讨商业精神，传递主流商业价值观。过去的三届，包括华为、惠普、大疆创新、OPPO、罗氏制药、希尔顿、阿里巴巴、 泰康人寿、平安集团、汇丰银行等在内的知名品牌企业高层曾出席活动。

Operationalising CX in the Digital Age

构建客户体验团队和运营能力

Channel Management & O2O Integration for Seamless CX

通过渠道管理和O2O集成实现无缝客户体验

Linking Brand Experience, Customer Loyalty & CX

将品牌忠诚度与客户体验联系起来

Driving CX Innovation with AI-Enabled Personalisation

运用人工智能的个性化推动客户体验的创新

Customer Understanding and Insights

提升客户理解和见解

Mastering Digital Journeys & Customer Interactions

掌握数字化客户体验与互动

Service & Customer Excellence in the Contact Center

提供更优质的客服，优化客户体验

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Reasons to Attend

This is China’s No.1 CX event featuring inspiring and practical CX takeaways from leading MNCs and home-grown organisations

Unbeatable cross-sector case studies on Designing CX Framework, Customer-Centric Transformation and Digital Innovation to drive customer and business  excellence

18 focused roundtable discussions  centred around “CX in Contact Centres”, “Marketing & CX”, “Operational Excellence in Customer Service”

In-depth CX discussions and learnings spanning CX ROI, Voice of Customer Programs, Omni-Channel Management, Brand Experience, Data, Digitalisation and more!

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