Strengthening  CX Framework and Digital Capabilities to Win Over New-Age Customers

How Can Organisations Structure an Effective Customer Experience Management Strategy in China?

Returning for a 4th year, the annual Customer Experience (CX) Management China Summit is the only event in China focusing on how organisations can design, implement and deliver best-in-class  CX strategies to engage next-generation consumers and unlock business value.

Join senior leaders across industries in China this November and find out how you can embed and operationalise CX as a strategic business tool in your organisation.

中国客户体验(CX)峰会设立于2016年,由众多客户体验管理者联袂打造的思想盛会,是中国唯一一个关注组织如何设计,实施和提供一流的CX战略并释放业务价值的活动。峰会致力于汇聚和分享更多互联网+的时代的商业智慧,持续探讨商业精神,传递主流商业价值观。过去的三届,包括华为、惠普、大疆创新、OPPO、罗氏制药、希尔顿、阿里巴巴、 泰康人寿、平安集团、汇丰银行等在内的知名品牌企业高层曾出席活动。

Learn from industry leading speakers

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Key Topics To Be Addressed in 2019 Include:

Operationalising CX in the Digital Age


Channel Management & O2O Integration for Seamless CX


Linking Brand Experience, Customer Loyalty & CX


Driving CX Innovation with AI-Enabled Personalisation


Customer Understanding and Insights


Mastering Digital Journeys & Customer Interactions


Service & Customer Excellence in the Contact Center


Reasons to Attend

This is China’s No.1 CX event featuring inspiring and practical CX takeaways from leading MNCs and home-grown organisations

Unbeatable cross-sector case studies on Designing CX Framework, Customer-Centric Transformation and Digital Innovation to drive customer and business  excellence

18 focused roundtable discussions  centred around “CX in Contact Centres”, “Marketing & CX”, “Operational Excellence in Customer Service”

In-depth CX discussions and learnings spanning CX ROI, Voice of Customer Programs, Omni-Channel Management, Brand Experience, Data, Digitalisation and more!

What Our Past Attendees Had to Say

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