Strengthening CX Foundations for Greater Customer Value & Growth
Customer Experience (CX) is now your most powerful strategy. How are you mapping your organisation’s CX strategy to stay relevant, engaging and front-of-mind? How can you maximise your CX ROI, secure boardroom buy-in and embed customer-centricity as an integral part of your organisation?
Now in its 7th year, join us at Asia’s #1 CX event as we feature 60+ CX industry leaders taking the stage to share best-in-class CX strategies. Deep-diving into 6 topical areas on Customer Journeys, AI-Powered CX, Customer Service Digitisation, Customer & CX Insights, Channel Experiences and Experiential CX, this is the ONLY event you will need to attend to find out what’s trending in the world of CX.
Spanning 4 days with series of high-impact activities including the B2B CX Focus Day, CMO and Data Leaders Forum, Excellence Awards and more, the 2019 Summit will once again play host to customer-centric organisations and provide a 360-degree view on delivering exceptional CX!
2019 Speakers Included
Chief Officer Customer Experience & Service Operations
Chief Customer Happiness Officer
Vice President, Marketing & Strategy
Chief Marketing & Experience Design Officer
Chief Customer Officer
Pizza Hut Asia Pacific
SVP, Head of Operations
Head of Customer Insights, APAC, Middle East, Europe
Head of Customer Support Singapore
Head, Usage, Loyalty & Strategic Ecosystem Partnerships
Head of Customer Experience
AXA Hong Kong
Head, Group Customer Experience & Channel Management (GCXCM), Group Retail Banking
Head of Asia Pacific Hardware Customer Care
Global Director – Marketing & Communications
Vice President, Process Innovation & Customer Experience
Affin Bank Berhad
Senior Executive Vice President, Chief Technology Officer and Head of Operations
Siam Commercial Bank
Chief Commercial Officer
Regional Head Of Consumer
Managing Director, Group IT and Digital Services
Boon Rawd Brewry Co., Ltd. (Singha Corporation Group)
Global Head of Consumer Business and Chief Marketing, Sales Officer
VP of Brand, Marketing & Digital Innovation
Head of Customer Experience & Design
Vice President of CARE Strategy
Head of Strategy & Planning for CARE
Chief Marketing Officer
InterContinental Hotels Group, Greater China
Director, Evolve-Center for Design Thinking and Innovation
Group Chief Technology Officer
Kenanga Investment Bank Berhad
Global Head of Content, Creative Excellence and Digital Platforms
Johnson & Johnson
Vice President, Operations
Director, Customer Operations – Asia Pacific
Senior Managing Director, Global Head Digital Commerce
Head of Digital
Celcom Axiata Berhad
Regional Head of Customer Operations
First Vice President Business Process Automation, Robotic Process Automation, Artificial Intelligence
UnionBank of the Philippines
Managing Director APAC
RingCentral, Chief Representative – Asia
Chief Experience Design Officer, Asia
Sponsorship Options include:
Targeted & Focused Networking
Closed Door Roundtables
Your Guide on Delivering CX in Asia
350+ CX Leaders
Join Asia's Elite CX Crowd
Learn, Benchmark & Network with Asia's Best!
70+ Interactive Case Studies & Discussions
Your One-Stop Platform for What's Trending in the World of CX This Year!
8 Topical Streams
Customer Journeys, Digital-First CX Strategy, Customer Advocacy & Retention, Operational Excellence in Customer Service, AI-Powered CX, Omni-Channel, Customer Insights, Service Excellence and Employee Engagement
12 Coveted Awards
Join Asia’s most respected and recognised awards ceremony!
CX Asia in Pictures
"Great event featuring experienced senior leaders to exchange ideas and learn from each other to ramp up CX implementation and improvement in their organisations. Time well spent. "
"A single location to get a quick doze on the now and the next for CX. "
"CX Asia has never failed to impress me with their choice of topics and speakers "
"Great avenue to learn best practices and what's new in the CX community. "
"Great event, very well organised. Excellent opportunity to know latest trends on CX , service support , automation. Best part is we have a relevant captive audience that helps in ideas exchange & benchmarking. "
"CX Asia is a great event for CX professionals all around Asia Pacific. It offers great insights and networking opportunities with industry peers. "