300+

SENIOR-LEVEL INDUSTRY PRACTITIONERS

90+

INDUSTRY-LEADING SPEAKERS

72%

CX & MARKETING DECISION-MAKERS

48

HOURS OF INSIGHTFUL CONTENTS

12

AWARDS CATEGORIES

1

DIGITAL MARKETING THEATRE

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Building Meaningful and Hyper-Personalised Experiences in a Data-Driven World
Marking it's 12th year, CX Asia Week brings together the movers and shakers of the Customer Experience and Marketing space committed to delivering excellent experience across enterprises. CX Asia Week consists of the following segments:  

PREMIUM CONFERENCE
19 - 22 NOVEMBER

CX Asia Main Conference focuses on best practices in enterprise-level CX strategies

EXCLUSIVE THEATRE
20 - 21 NOVEMBER

Digital Marketing Asia highlights excellence in marketing strategies in the dynamic marketplace

AWARDS CEREMONY
20 NOVEMBER

CX Asia Excellence Awards Ceremony celebrates the highest level of achievement and excellence in Asia

Relive CX Asia Week

Take a look at an amazing week last year at #CXASIA week. We learned, we networked, and we made many new unforgettable memories.

Secure your seat early! Don't miss your chance to network with CX elites, decision makers and leaders from across industries looking to make a difference in their customer experience strategies!

Unlocking CX Excellence

Access to insights and wisdom of CX leaders in Asia. Stay tuned for our 2024 speaker lineup!

Join the Conversation on Customer Experience

Redefining Traditional Spaces & Phygital Experiences

Celebrating Industry Gold Standards in Customer Experience

Bringing Hyper-Personalisation to Reality 

The Power of Real-Time CX

Re-Defining Customer-Centricity

Customer Journey (Re)-Mapping 

Generative AI in CX

Be a Part of the CX Asia Week

Be a Sponsor

Showcase your technology to an audience ready to drive its advancement.

Book your Seat

Network with individuals capable of advancing your CX initiatives.

Speak at the Event

Contribute your expertise to shape the future of customer experience.

Acknowledging Outstanding Achievements in Customer Experience

Marking its 10th year, the CX Asia Excellence Awards unites movers and shakers in the CX industry, spotlighting best practices in transformative CX strategies and honoring the pinnacle of achievement within Asia’s CX community.

Find out more details on award categories, application
procedures, judges, and eligibility criteria.

CX Insights and Inspirations

Get practical learning points from peers and industry experts through our collection of reports, whitepapers, interviews and many more.

Next in CX: Change Champions, Challenges and Connections

Discover how CX leaders handle personalization, navigate the digital landscape, invest in CX technologies, and grapple with the ongoing balance between technology and human elements.

Hyper-Personalisation at Scale with Predictive and Generative AI 

Gain a comprehensive understanding of how AI technologies empower businesses to scale their data analytics in real-time, eliminating data silos and uncovering actionable insights.

Delivering Lasting Impressions through Consistent Digital Marketing Channels

Learn how Science Centre Singapore blends traditional and digital marketing, using social media and striking content to create lasting memories and reinforce its role as an innovation hub.

CX Asia Week Highlights

Over 180 leaders in Asia gathered to learn and explore the best case studies in CX

Be Part of the CX Community

Join the thriving CX Asia Family as our community continues to grow each year. Be a valued member, contribute to innovative conversations, and shape the future of customer experience with us. Join the movement for an extraordinary CX journey!

Testimonials from #CXAsia Delegates on Their Experiences

CX Asia Week is the pinnacle of all CX Conferences. It brings best speakers, best experiences which gave me a different perspective to Customer Value Proposition. Highly recommended.

Head of Marketing - Union Assurance PLC

A must attend event in Asia. Bringing together Asia's top executives not only in CX but also in Automation, AI as well as some of the most innovative companies in this fast growing industry.

Director, Global Customer Operations - Expedia Group

This is awesome and amazing as you got to know the best CX practices in Asia.

Head, Customer Experience & Engagement, e-Channel - Etiqa Life Insurance Berhad

Some really insightful presentations about what some best in class companies are doing, why and how.

VP, Customer Services, APAC - PayPal

As a first time attendee, it was a good introduction to a lot of new ideas, great companies, and excellent practices that every company could leverage on.

Group General Manager - Stellar

I have had such a pleasant experience working with all the team members from IQPC! Top notch team! You’ve made everything so seamless & in order, for us (Shell) and we are grateful.

Delivery Lead - Shell