Tony Roberts

Director of Continuous Improvement & Change LEGO Group

DAY 3 - MAIN CONFERENCE: 23 September

Wednesday, September 23rd, 2020

10:10 AM Harnessing the Voice of the Customer to drive NPS and Service Excellence

The Voice of the Customer (VoC) is the core foundation of any successful customer experience program. 

• Gain insight into how to create a culture of putting customer at the heart of what companies do

• Learn about the need to systematise the use of customer feedback to improve contact centre performance

• Understand the power of broadcasting the voice of the customer and its impact on driving change across the organisation

Check out the incredible speaker line-up to see who will be joining Tony.

Download The Latest Agenda