Sudesh Thevasenabathy, Head of Customer Experience at AXA Hong Kong
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Sudesh Thevasenabathy

Head of Customer Experience
AXA Hong Kong

Pre-Conference Workshops

Monday, November 9th, 2020

3:30 PM Workshop C: Chatbot: From Planning, Development, Implementation to Execution

Chatbot is no doubt the next most important tool in driving positive digital customer interactions. Are you looking to win in the chatbot game? This session is designed for organisations that are looking to  fast-track their chatbot initiatives and increase project ROI.
·         Defining scope of chatbot project and mapping out implementation timelines and targets
·         Establishing key features and functionalities in chatbot design
·         Fast-tracking pilot to commercialisation: Tracking progress and evaluating outcomes for improvements
·         Leveraging market data and feedbacks to improve chatbot

Main Conference Day One

Wednesday, December 9th, 2020

3:15 PM Progressing from Conversational to Transactional Bot: How to Drive Customer Growth with Insights-Driven Digital Engagement

        Scaling digital consumer engagement with relevant and personalised conversations
        Integrating CRM for insights to improve loyalty and for upselling, cross-selling opportunities
        Enabling transactions with user authentication and integrating bots across channels

Check out the incredible speaker line-up to see who will be joining Sudesh.

Download The Latest Agenda