Rohit Shawarika

APAC Devices & Services Customer Service Lead Google

Main Conference Day Two

Wednesday, September 25th, 2019

1:45 PM PANEL: How to Best Acquire, Analyse and Extract Valuable Feedback

        Stressing the challenges and exchanging effective strategies on collecting customer feedback across multigenerational  customer groups
        Evaluating feedback with a clear understanding of segment-specific customer expectations, priorities and preferences
        How do you then deliver a personalised, inclusive yet harmonised CX strategy? 

3:50 PM Providing Premium Customer Care: Delivering Value-Adding Customer Service through Personalization

        Analysing customer segments to identify service improvement area to meet their expectations
        Delighting beyond satisfaction to enhance relationship and nurture loyalty
        Identifying areas to develop personalised experience

Check out the incredible speaker line-up to see who will be joining Rohit.

Download The Latest Agenda