Ramesh Munamarty

Senior Executive Vice President, Technology and Innovation International SOS

Main Conference Day One

Tuesday, September 24th, 2019

2:05 PM PANEL: Strengthening Digital Capabilities to Enable the Delivery of Seamless CX

·         Mapping a digitalisation roadmap with your customers at the centre of the transformation
·         Re-engineering processes and operations to drive business agility, performance and productivity
·         Accelerating digitalisation results and upskilling employees to deliver exceptional CX

Post-Conference B2B CX Focus Day

Thursday, September 26th, 2019

3:20 PM Driving a Digital Transformation to Solve Customer Experience Silos

• Building a digital platform to allow customer journey visualisation
• Automating processes and procedures to enhance work efficiency
• Mapping out customer touchpoints and stakeholders to remove silos in identifying their wants/needs

Check out the incredible speaker line-up to see who will be joining Ramesh.

Download The Latest Agenda