Olga Quiros

Director, Customer Operations – Asia Pacific Expedia Group

DAY 4 - MAIN CONFERENCE: 24 September

Thursday, September 24th, 2020

11:30 AM PANEL: Connecting the Dots Along Customer Journeys and Digital Frontiers to Drive Business Scalability

Omnichannel customers are proven to spend 208% more than customers who shop in store only. And the business opportunities will only continue to intensify, as new digital technologies and touchpoints emerge.

• From online and offline touchpoints to journeys: Grasp the true dimensions of customer centricity

• Gain insights on linking customer journeys to critical business outcomes

• Recognise the importance of uniting expectations of customers, distributors and value chain employees to deliver greater value and improved efficiencies

Check out the incredible speaker line-up to see who will be joining Olga.

Download The Latest Agenda