Olga Quiros

Director, Customer Operations – Asia Pacific Expedia Group

DAY 3 - MAIN CONFERENCE: 23 September

Wednesday, September 23rd, 2020

12:30 PM PANEL: Maintaining a Personal Touch – How Can Humans and Technology Best Co-exist?

  • Learn how companies advance service excellence through digital transformation in this current environment
  • Examine ways to keep the human touch alive to provide an all-round customer experience
  • Find out a way forward for humans and technology to drive CX excellence

DAY 4 - MAIN CONFERENCE: 24 September

Thursday, September 24th, 2020

12:30 PM PANEL: Connecting the Dots Along Customer Journeys and Digital Frontiers to Drive Business Scalability

Omnichannel customers are proven to spend 208% more than customers who shop in store only. And the business opportunities will only continue to intensify, as new digital technologies and touchpoints emerge.

  • From online and offline touchpoints to journeys: Grasp the true dimensions of customer centricity
  • Gain insights on linking customer journeys to critical business outcomes
  • Recognise the importance of uniting expectations of customers, distributors and value chain employees to deliver greater value and improved efficiencies

Check out the incredible speaker line-up to see who will be joining Olga.

Download The Latest Agenda