Matt Hartley, Head of Asia Pacific Hardware Customer Care at Google
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Matt Hartley

Head of Asia Pacific Hardware Customer Care

Check out the incredible speaker line-up to see who will be joining Matt.

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Main Conference Day Two

Wednesday, September 25th, 2019

4:15 PM Utilising Customer Feedback to Improve Service and Product Designs

        Analysing customer usage and satisfaction versus expected outcome and experience
        Closing the gap: Using data analytics to identify reasons behind escalations and product issues
        Increasing agility to enable the effective adoption, adaptation and improvement of service and product post-feedback