Asia's #1 Customer Experience
Leaders Platform

November 19 - 22, 2024 | Singapore
Be A Sponsor
Register Now

Meet Our CX Leaders

CX Asia Week 2023 Speakers

Fauzi Rachman
Fauzi Rachman
Chief Technology Officer
Dentsu International
Darius Chang
Darius Chang
Founder/Top Guru
Product Launch Guru
Neo Su Yin
Neo Su Yin
Chief Executive Officer
Singapore Post Ltd
Alvin Neo
Alvin Neo
Chief Customer and Marketing Officer
NTUC Enterprise
Mark Ong
Mark Ong
Corporate Marketing Director, South East Asia
Phoenix Contact
Sanjay Bakshi
Sanjay Bakshi
Group Director, Digital & Innovation
Durapower
Cara Wong
Cara Wong
Head of Marketing, Ships Service
Wilhelmsen Ships Service
Vicky Abhishek
Vicky Abhishek
Vice President – Technology Services Asia Pacific
Johnson & Johnson
Lucia Zaidan B. Pedreira
Lucia Zaidan B. Pedreira
Social Media Lead, APAC
3M
Prithu Srivastava
Prithu Srivastava
Chief Customer Officer
DHL Supply Chain APAC
Raghuram S
Raghuram S
Procurement Manager (Digital Transformation) and Center of Excellence Lead
Unilever
Martin Taylor
Martin Taylor
Deputy CEO
Content Guru
Ryan Mascarenhas
Ryan Mascarenhas
Group Chief Customer & Operations Officer
bolttech
Aditya Karajgi
Aditya Karajgi
Digital Marketing, Loyalty and CRM
Reckitt
Puja Oberoi
Puja Oberoi
Senior Vice President MarTech Lead
Citibank
Chirag Sukhadia
Chirag Sukhadia
Chief Enterprise Data Analytics Officer
Indosat Ooredoo Hutchison
Sarindar Frost
Sarindar Frost
Head of Customer Experience
AP Moller Maersk
Helen Ng
Helen Ng
Chief Executive Officer
General Storage Company (Lock+Store)
Guillermo Arbeiza
Guillermo Arbeiza
Chief Customer Officer
Singlife
Tom Blackman
Tom Blackman
Head of Global Accounts - Asia Pacific and Japan
Zendesk
Chris Ng Enhan
Chris Ng Enhan
Director of Customer Success
ST Engineering
Sanchita Ray
Sanchita Ray
Head of User and UX Research
Lazada
Nick Woodruff
Nick Woodruff
Chief of Staff
Trust Bank
Sumit Ramchandani
Sumit Ramchandani
Head of Omnichannel Marketing
AIA Group
Gina Lim
Gina Lim
Head of Customer Experience
AIG Asia Pacific Insurance
Sreeratha Govindasamy
Sreeratha Govindasamy
Head of Customer Care
Philip Morris Malaysia
Prashant Lulla
Prashant Lulla
Head of Customer Experience APAC
Zurich Insurance
Eddie Chin
Eddie Chin
Head of Customer Success Institutional
PropertyGuru Group
Grace Tang
Grace Tang
Vice President — Global Customer Advocacy
Razer
Jeffrey Lee
Jeffrey Lee
Senior Vice President, Customer Experience Group
Agoda
Aurelie Pillot
Aurelie Pillot
Client Journey & Experience Lead, APAC
JLL
Pamela Choong
Pamela Choong
Head of Customer Experience
JTC Corporation
Tyagi Nishith
Tyagi Nishith
Director (Customer and Commercial Insights, DDIT)
Novartis
Wella Atayde
Wella Atayde
Customer Operations Fleet and CRT APME, Manila Customer Operations Community Lead
Shell
Choon Seng Ng
Choon Seng Ng
Head of Commercial and Customer Success – Japan
FCM Travel Asia
Bruce Wagner
Bruce Wagner
Head of Customer Experience
The Reserve SG
Pascal Gerard Daniel
Pascal Gerard Daniel
Head of Customer Success, APAC & Japan
Nokia
Sebastien Boisseau
Sebastien Boisseau
Regional Head Customer Engagement, Digital Marketing & Innovation | APAC
Menarini Asia-Pacific
Shawn Roy (Sreejit)
Shawn Roy (Sreejit)
Consumer Insights Lead
GSK
Lionel Chok
Lionel Chok
Chief Metaverse Officer
WORLDX
David Wei
David Wei
Head of Digital
FrieslandCampina
Kenneth Lim
Kenneth Lim
Head, NTU Shared Services
Nanyang Technological University Singapore
Joseph Tsao
Joseph Tsao
Head of Customer Experience
PRISM+
Jackson Tan
Jackson Tan
Associate Director, Strategy & Transformation, Customer and Marketing, FairPrice Group
FairPrice Group
Adriana Chia
Adriana Chia
Senior Vice President, Customer Experience and Research
Singlife
Jimmy Auw
Jimmy Auw
Director of Asia Pacific CX, Technical Support, and PMO
Lenovo
Jan Morgenthal
Jan Morgenthal
Chief Digital Officer
M1
Cliff Eala
Cliff Eala
Board Director
Bayad
Felix Leong
Felix Leong
Felix Leong, Senior Director, API Sales (APAC)
Vonage
Marc-Antoine Hager
Marc-Antoine Hager
Regional Lead, SEA
CleverTap
Gladwin Ngo
Gladwin Ngo
Vice President, Growth
Crimson Education

Chairperson 2023

Katja Forbes
Katja Forbes
Head of Client Experience
Standard Chartered Bank

Advisory Board Members 2023

Alp Altun
Alp Altun
Head of Transformation Programme
Prudential
Sandra de Zoysa
Sandra de Zoysa
Group Chief Customer Officer
Dialog Axiata
Michelle Liew
Michelle Liew
Head, Group Customer Experience
RHB Group
Ryan Mascarenhas
Ryan Mascarenhas
Group Chief Customer & Operations Officer
bolttech
Neelesh Shanbhag
Neelesh Shanbhag
CIO & VP of Business Technology
Janssen APAC
Manpreet Singh
Manpreet Singh
Senior Managing Director & Group Head - Customer Experience Management
CIMB
Prithu Srivastava
Prithu Srivastava
Chief Customer Officer
DHL Supply Chain APAC
Neo Su Yin
Neo Su Yin
Chief Executive Officer
Singapore Post Ltd
Lolitta Suffian
Lolitta Suffian
Group Head of Customer Experience
Telekom Malaysia Group
Louis Tan
Louis Tan
General Manager, Customer Operations
Shell
Roel Van Criekinge
Roel Van Criekinge
Head of CX – Business Planning & Performance Steering
IKEA SEA & Latin America

CX Asia Excellence Awards Judges 2024

Raj Chaudhuri
Raj Chaudhuri
Vice President – Global Business Services
American Express
Manpreet Singh
Manpreet Singh
Senior Managing Director & Group Head - Customer Experience Management
CIMB
Amit Thard
Amit Thard
Director of Omnichannel Strategy
GE Healthcare
Pascal Daniel
Pascal Daniel
Head of Customer Success, APAC & Japan
Nokia
Louis Tan
Louis Tan
General Manager, Customer Operations
Shell
Jacque Lim
Jacque Lim
First Vice President, Group Head of Operational Excellence, Group Retail & Channels Tech&Ops
UOB
Abhishek Rathi
Abhishek Rathi
Vice President, Digital Solutions, Customer Engagement & Wellness
Prudential Financial

In Partnership With :

CX Network

QUESTIONS?

Contact us via email at enquiry@iqpc.com.sg.

Iqpc Icon

©2024 IQPC. All rights reserved.