Sachin Bery

Director & Industry Principal, Microsoft BizApps Cloud Practice Infosys

Sachin has 20+ years of industry experience with close to 18 years in IT Consulting & Applications space. He has diverse experience in client relationship management, alliances, industry & solution consulting, go to market strategy & execution, market development, pre-sales and sales support, industry vertical strategy formulation, conceptualizing of new market offerings, and platform evangelization. In his current responsibility, Sachin is working on ensuring effective GTM for practice and is involved in new business acquisition support, while driving thought leadership in Microsoft Dynamics ecosystem globally.

Main Conference Day One

Tuesday, September 24th, 2019

10:10 AM Leveraging NextGen Innovations to Deliver Holistic Customer Experience

Digital disruptions are driving businesses to change their operating models and adapt to the new market reality. New paradigms are shaping how businesses interact with their customers to provide a personalized experience, when and where they need it. Digital innovations are reimagining today’s experience-driven economy through myriad of ways in which customers are better engaged. A huge part of this digital disruption is about reinventing customer engagement. To modernize the customer experience, the organization should focus on earning customer loyalty, empowering customer agents, and staying agile to meet customer demands and expectations.
In this session, you will hear the key trend and challenges on customer services and the success stories to overcome the challenges from Microsoft and Infosys by using the real-time conversation intelligence infused by Artificial Intelligence, Cognitive Service, and Machine Learning

Check out the incredible speaker line-up to see who will be joining Lax.

Download The Latest Agenda