Ian Watterson

Senior Vice President and Managing Director, APAC CSG

Ian is the senior executive for CSG in Asia Pacific. In this role he leads the strategy and daily operations of CSG’s Telecommunications, Financial Services, IoT and Utilities businesses. As an expert in digital business transformation Ian regularly represents CSG speaking on the impact on business models of emerging technologies such as IoT, Smart cities and 5G. With over 20 years’ experience in high technology businesses, prior to joining CSG Ian held senior executive positions at Formula Telecom Solutions, based in Florida, USA, and Madge Networks and BSkyB based in the UK.

DAY 2 - PREMIUM EXPERIENCE: 22 September

Tuesday, September 22nd, 2020

2:50 PM Roundtable A: Personalisation: The Holy Grail of CX

  • What do customers really want, and how can you deliver?
  • Real-world analysis on customer behaviour to meet changing expectations
  • Identify improvement areas in your strategies to develop personalised experiences

Check out the incredible speaker line-up to see who will be joining Ian.

Download The Latest Agenda