Henry Christian

Senior Vice President, Head of Loyalty & Marketing NTUC Link

Main Conference Day One

Tuesday, September 24th, 2019

2:05 PM PANEL: From Reactive to Anticipatory: Leveraging Artificial Intelligence to Drive CX Innovation

        Applying AI to structure insights-driven CX strategies
        Assessing customer lifecycle and identifying opportunities to further value create, engage and delight
        Driving proactive and on-point engagement with hyper-personalisation

4:25 PM Personalising Interactions and Experiences Across the Customer Lifecycle

        Acquiring an in-depth understanding of customer behaviour and preferences with AI
        How can organisations translate insights into actionable customer strategies?
        Capitalising on predictive analytics to impact and improve  customer lifecycle

Check out the incredible speaker line-up to see who will be joining Henry.

Download The Latest Agenda