Emira Oepangat

Head of Life Operations PT Chubb Life Insurance Indonesia

DAY 4 - MAIN CONFERENCE: 24 September

Thursday, September 24th, 2020

2:50 PM Roundtable H: Keeping Up With Change: The Agile Approach To Evolving Customer Journeys

Instant gratification has really become the new norm for customers today. A click here, a click there, all will result in a purchased product or a service being fulfilled. But how are companies keeping up with this ever-changing environment, and what is next big change?

  • Learn how to develop and introduce small changes that have an accumulative positive impact for your customers
  • Enable continuous VOC strategies, creative analysis, and immediate insight distribution
  • Establish collaborative cross-department teamwork and accountability

Check out the incredible speaker line-up to see who will be joining Emira.

Download The Latest Agenda