David Lambert

Experience Management (XM) Principal, Asia Pacific Medallia

Main Conference Day Two

Wednesday, September 25th, 2019

10:10 AM The 5 NPSs and the Different Results They Drive Best

·  Understand the 4 common NPSs, and how to use each of them to drive a different business result
·  Learn about the 5th NPS, which has less to do with customers, and is the key that Experience Leaders are now using to win via XM
·  Rethink how to evolve your XM program to drive more action and deliver real business results 

Check out the incredible speaker line-up to see who will be joining David.

Download The Latest Agenda