Clement Teo

Regional Head for Customer Happiness Circles.Life


Monday, September 21st, 2020

2:40 PM Workshop 3A: Optimising the Virtual Customer Journey

The digital customer experience is much more than just buying a t-shirt from Amazon. It’s a series of experiences that continues with each new interaction – online and offline, digital and non-digital. This workshop will address the implications of digital technology to achieve customer experience excellence.

Learning Outcomes:

• High-tech, high-touch: Humanising customer experience in a digital era

• Re-assess the changing drivers across different customer segments to understand their needs

• Explore how to take a human-centred design approach to deliver personalised digital experience

• A look at how augmented reality and virtual reality are driving value in today’s customer experience landscape

Check out the incredible speaker line-up to see who will be joining Clement.

Download The Latest Agenda