Akkasha Sultan

Senior Director Sales Dynamics - APAC Microsoft

Akkasha Sultan comes with 18 years of experience in Leadership, Sales Management & Consulting. He is heading the Business Applications Sales for Microsoft in APAC. Prior to this he was the Senior Director Sales for Oracle Cloud Applications in South East Asia. he has also worked with BMW, Ciba and American based BPO Companies in consulting roles across Asean and Middle east.


During his career at Microsoft and previously in others organization, he has done multiple leadership roles and extensive work on Cloud adoption & work with various industries including Retail, Manufacturing and Financial Services in laying down their Digital Transformation strategies.


Akkasha holds degrees in Computer Science and Business Administration (MBA). He loves to play cricket and is an active member of National library and Special Olympics for people with intellectual disabilities. 

Main Conference Day One

Tuesday, September 24th, 2019

10:10 AM Leveraging NextGen Innovations to Deliver Holistic Customer Experience

Digital disruptions are driving businesses to change their operating models and adapt to the new market reality. New paradigms are shaping how businesses interact with their customers to provide a personalized experience, when and where they need it. Digital innovations are reimagining today’s experience-driven economy through myriad of ways in which customers are better engaged. A huge part of this digital disruption is about reinventing customer engagement. To modernize the customer experience, the organization should focus on earning customer loyalty, empowering customer agents, and staying agile to meet customer demands and expectations.
In this session, you will hear the key trend and challenges on customer services and the success stories to overcome the challenges from Microsoft and Infosys by using the real-time conversation intelligence infused by Artificial Intelligence, Cognitive Service, and Machine Learning

Check out the incredible speaker line-up to see who will be joining Akkasha.

Download The Latest Agenda