Akira Mitsumasu, Vice President, Marketing & Strategy at Japan Airlines
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Akira Mitsumasu


Vice President, Marketing & Strategy
Japan Airlines

Check out the incredible speaker line-up to see who will be joining Akira.

Download The Latest Agenda

Main Conference Day One

Tuesday, September 24th, 2019


2:10 PM PANEL: Architecting the Digital Customer Journey to Drive Customer Value and Growth

·         Building capabilities and platforms to measure, diagnose and deliver exceptional digital experience
·         How can organisations optimise experience across digital channels from discovery through to post-sales
        Capturing value from digital customer journeys to enable personalisation and engagement at scale