Chief Customer Happiness Officer
Main Conference Day One
Wednesday, December 9th, 2020
9:30 AM Going Beyond the Artificial Intelligence Hype to Create Impactful Macro and Micro CX Moments
The world has long gone digital with organisations eager to tap into the potential of AI to achieve the next level of competitive edge in driving customer acquisition and retention. As one of the world’s leading digital travel company, find out how AirAsia is capitalising on AI to effect positive customer experience – from major digital transformation programs in the areas of omnichannel, agile improvements with the use of AI for facial recognition to harnessing AI-powered customer insights to create impactful micro-moments including offering umbrellas to passengers in Indonesia and Malaysia during monsoon seasons!
● Developing a realistic CX-AI game plan
● The use of AI for customer insights, personalisation and engagement
● The use of AI for agile and seamless operations