Adam Geneave, Chief Customer Happiness Officer at AirAsia
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Adam Geneave


Chief Customer Happiness Officer
AirAsia

Check out the incredible speaker line-up to see who will be joining Adam.

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Main Conference Day One

Tuesday, September 24th, 2019


9:30 AM Going Beyond the Artificial Intelligence Hype to Create Impactful Macro and Micro CX Moments

The world has long gone digital with organisations eager to tap into the potential of AI to achieve the next level of competitive edge in driving customer acquisition and retention. As one of the world’s leading digital travel company, find out how AirAsia is capitalising on AI to effect positive customer experience – from major digital transformation programs in the areas of omnichannel, agile improvements with the use of AI for facial recognition to harnessing AI-powered customer insights to create impactful micro-moments including offering umbrellas to passengers in Indonesia and Malaysia during monsoon seasons!
 
        Developing a realistic CX-AI game plan
        The use of AI for customer insights, personalisation and engagement
        The use of AI for agile and seamless operations