Finalists Announcement for CX Asia Excellence Awards 2019

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We are excited to announce the shortlist for the 5th CX Asia Excellence Awards. Entries this year have been extremely competitive with 245 submissions across 12 awards categories - which is an astounding 63% growth!

The #CXAsiaAwards team would like to thank all companies for their participation and congratulate the companies that have made the cut!

Please join us to convey our appreciation to our judges this year - View our judges

List of Finalist for CX Asia Excellence Awards 2019

Best Brand Experience Award

AXA AFFIN Life Insurance

DBS, POSB Bank

Eastern Communications

Etiqa Insurance & Takaful Berhad

Grab Taxi (Thailand) Co.,Ltd

Hilton

Metrobank Card Corporation

RHB Banking Group

Sunway Pyramid


Best Contact Centre Award

Advanced Contact Center Co., Ltd. (ACC)

Alipay

Celcom Axiata Berhad

DBS Bank Ltd

Dell Technologies (China)

EXPRESS (MALAYSIA) SDN BHD 

DHL Express Bangladesh

Grab Taxi (Vietnam) Co., Ltd.

Krungthai-AXA Life

Malayan Banking Berhad

SingTel/NCS

Volkswagen Group Australia


Best Omni-Channel Experience Award

Affinbank Berhad

AXA Hong Kong and Macau

Grab Taxi (Indonesia) Co.,Ltd

HP Inc. (Singapore)

PT Tokopedia

The 1 Central (Limited), Central Group


Best Social Media Strategy Award

Dell (China) Company Limited

HP Inc. (India)

HP Inc. CS APJ Care Center (China)

Manila Electric Company (MERALCO)

Ocean Network Express Pte Ltd

PHILIPPINE SAVINGS BANK

SMRT CORPORATION 


Best Use of CX Technology Award

AirAsia Berhad

Ant Financial Service Group

Asia Miles Limited

Borneo Motors

DBS Bank (Hong Kong) Limited

RHB Bank Berhad

Robinsons Bank

The Iyo Bank, Ltd.


CX Vendor Excellence Award

Accenture Interactive ASEAN

Everise

Freshworks

Tata Communications

Terragni Consulting Pte Ltd


Best Use of Mobile

Advanced Info Services Plc.

AmBank Group

Bank Islam Brunei Darussalam (BIBD)

CIMB Bank Philippines

Comviva (India) and AsiaHawala (Iraq)

DBS Bank (Hong Kong) Limited

Grab Taxi (Thailand) Co.,Ltd

MSIG Insurance (Hong Kong) Limited

PT Tokopedia

Standard Chartered Bank Hong Kong

True Digital Group


Best Employee Engagement Award

Banyan Tree Hotels & Resorts Pte Ltd

Celcom Axiata Berhad

DBS Bank Ltd

DHL Express (MALAYSIA) SDN BHD

Etiqa Insurance & Takaful Berhad (Malaysia)

Grab Taxi (Vietnam) Co., Ltd.

OCBC Bank

Philippine Savings Bank

RHB BANKING GROUP

Sunway Malls

United Overseas Bank Ltd

Young Living Malaysia Sdn Bhd


Best Digital Experience Award

Airport Authority Hong Kong

Alliance Bank Malaysia

AXA Hong Kong and Macau

Celcom Axiata Berhad

CIMB GROUP HOLDINGS (MALAYSIA)

Circles.Life

Comviva (India) and AsiaHawala (Iraq)

Daimler South East Asia

Everise

Go-MMT

Hilton

PHILIPPINE SAVINGS BANK

RHB Banking Group


Best Customer Experience Team Award

Bank of Ayudhya Public Company Limited (Krungsri Bank)

Borneo Motors (Singapore) Pte Ltd

Carrier Midea India Private Limited

DHL EXPRESS (MALAYSIA) SDN BHD

DHL Express Bangladesh

DHL EXPRESS INDIA PVT LTD

Etiqa Insurance & Takaful Berhad

Global Cloud Xchange (GCX)

Grab Taxi (Indonesia) Co.,Ltd

PHILIPPINE SAVINGS BANK

Reliance General Insurance Company Limited

RHB Banking Group

UEM SUNRISE BERHAD

Young Living Malaysia Sdn. Bhd.


Best Customer Experience Award

Advanced Info Services Plc.

Bank of Ayudhya Public Company Limited (Krungsri Bank)

Celcom Axiata Berhad

CIMB GROUP HOLDINGS (MALAYSIA)

Circles.Life

DBS Bank Limited

Dell Technologies China

Etiqa Insurance and Takaful

Manulife (Singapore) Pte. Ltd.

Mobitel (Pvt) Ltd

Philippine Savings Bank

PT Tokopedia

Raychem RPG – Transformer Business

RHB Banking Group

SingTel/ NCS

Sunway Pyramid

Swiss Re Management Ltd

The Iyo Bank, Ltd.

United Overseas Bank Limited


Best CX Personality Award

Adam Geneave, Airsia

Eman, The General Secretariat of the Executive Council of Dubai

Asma Binti Muhammad Bakhtiar, Etiqa Insurance and Takaful


Download List of Finalist for CX Asia Excellence Awards 2019 here

To secure your table, please contact our Enquiry Team at Enquiry@iqpc.com.sg or at +65 6722 9388.

For further information on the awards and the 6th Customer Experience Management Asia Summit, you can view the brochure.