Customer Experience Management Asia LinkedIn Group

What are your techniques to increasing customer satisfaction, loyalty and advocacy? Join the conversation and tell us what worked for you, what didn't, what you've read, what you'd like to try and all the challenges along the way to where you are at the moment in your customer experience strategy. Not enough importance is placed on customer experience management but it's been identified as a huge differentiating factor between competitors and a #1 priority for most businesses this year!