22 - 25 September, 2020 | SANDS EXPO & CONVENTION CENTRE, SINGAPORE

Download CX Asia 2019 - Awards Application - Best Omni Channel Experience

This award recognises organisations’ achievements in the delivery of a seamless omni-channel CX strategy which demonstrates a clear understanding of the customer journey and best practices on optimising the customer’s interactions on preferred channels.

  • Demonstrate how your organisation is supporting the delivery of exceptional customer experience across all channels and touchpoints
  • Describe the investments/changes made in people, process, and technology in pursuit of a seamless omnichannel experience
  • Outline specific initiative(s) deployed to synchronised multiple channels and touchpoints into an integrated, customer-centric experience
  • Demonstrate a tangible increase in customer satisfaction scores across all channels and touchpoints
  • Share how you are further planning to optimise the delivery of omni-channel experience